USL - best products, best process
With over 35 years in business, USL is a world class supplier of products to the New Zealand healthcare market. When USL began, the company focused on supplying Medical products only. Over the years, we have developed a number of divisions servicing several markets including: Sport, Consumer, Equipment and Aesthetics. We also have our own Biomedical Services and Distribution divisions.
From branded goods to own label products, we source only the best quality consumables and equipment, and we never compromise on quality. New products continue to be added to the extensive range, and if a customer asks for a particular item that isn’t stocked in New Zealand, we will look at importing that product to fulfil their needs.
USL provides superior support
Our core belief is that we achieve success by providing exceptional service to our customers. We work hard to forge partnerships, and we’re proud to be known as a group of people who will go the ‘extra mile’ to make sure our customers are happy.
When it comes to making USL the supplier of choice for New Zealand healthcare professionals, we recognise that there are only a few ways left to create a defining point of difference. Our difference is found in the commitment we demonstrate to service and the value we add to our customers’ business through innovative products, systems and customer care. For us, it’s about providing the right product at the right time, allowing our customers to get on with what they do best – focusing on their patients, residents, clients and customers.
We’re a little bit different to most companies when it comes to looking after our staff. We know that it’s our people that make us successful and we are committed to providing an entrepreneurial environment that stimulates and rewards their creativity and innovation.
Talk to any one in our team and you’ll find a happy colleague, keen to do everything they can to keep our customers satisfied. We invest in our people through ongoing training, mentoring, incentives and rewards.
Ken Rackham founder and Director of USL talks about the importance of building and maintaining strong relationships with customers and suppliers alike.