Improved overall performance: Processes are in place to ensure that problems are quickly identified and resolved with our staff being clear about what to do, how and when so they do not waste too much time reinventing the wheel.

Cost Reduction: Business outputs are tracked and measured, which means areas of waste and duplication can be identified and eliminated. 

Improved customer satisfaction: Processes are in place to track and resolve issues quickly and effectively, which leads to improved customer satisfaction.

Training and development: Systems are present to constantly deliver training, enhancing our greatest resource, our staff.  In addition, standardised processes help to ensure our business can continue to operate effectively, even when key people leave.

Marketing advantage: USL is certified with the leading certification body in New Zealand.

Access new markets: Contracts and tenders now require Standards Certification as a pre-requisite.  Customers' global markets may demand internationally regonised certification.  We can access new markets and reassure potential customers about the quality systems that we have in place.

Continuous improvement: At USL we look at best practice, which becomes a benchmark for ongoing improvement.  By tracking and monitoring issues facing the business through a certified system, issues become improvement opportunities. 

These improvement actions are based on real data, not speculation or guesswork.